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Hiring a founding Customer Success Manager
CoverForce is an Insurance Tech platform that enables insurance agents to easily obtain and manage commercial insurance policies from various carriers. The company is building a centralized insurance API, facilitating seamless interaction between agencies, corporate clients, and insurance providers.
CoverForce has raised a $5m Seed round and is backed by top VCs and Execs at NYCA Partners, QED Investors, Google Gradient, Uber and the Co-founder of Plaid.
Hiring a Founding Team Member for a rapidly scaling start-up
CoverForce was hiring a Founding Customer Success Manager to drive their post-sales customer journey. Their ideal candidate needed experience in B2B Customer Success and Commercial Insurance, coupled with the drive and work ethic required to be a successful founding team member at a start-up.
Cyrus, CoverForce’s CEO, engaged Dover's Embedded Recruiter service to drive hiring end-to-end for this crucial role. Dover's Embedded Recruiter service offers a dedicated expert who runs your search tailored to your unique needs.
In the past, CoverForce relied on recruiting agencies and other tech tools but the outcomes were disappointing. Times to close roles were too long and candidates shortlisted were not well suited for their team’s niche requirements.
Talent Strategy and Implementation
Dover held multiple discovery sessions with the founders to understand their vision for the organization and its Customer Success function. Findings from these sessions helped craft a targeted job description for the role and align on an ideal candidate profile. It also informed the compensation range and structure per industry benchmarks and helped devise a suitable candidate sourcing strategy.
The Embedded Recruiter proactively reached out to candidates with relevant skill sets and reviewed over 3000 inbound applicants for the role, leveraging Dover app's sourcing tools. Dover assessed candidates through a rigorous interview process that evaluated strategic thinking, communication, and insurance domain knowledge. The process included a take-home assessment, which the Embedded Recruiter helped assess.
The Embedded Recruiter ensured candidates were excited about the opportunity and had a fantastic interviewing experience throughout the process - key towards successfully hiring any founding role!
The CEO received a curated list of thoroughly vetted and interested candidates. This helped him save time and focus on competing business priorities. He was also regularly updated by the Embedded Recruiter on the search's progress and feedback on candidate interactions. This helped refine the job pitch further. The status of the search was also accessible at any time through Dover's Applicant Tracking System (ATS) and its built-in dashboards.
Swift and Seamless Hiring Success
After conducting over 100+ initial interviews and 30 case study assessments and presenting 6 finalists to CoverForce's CEO, Coverforce hired a top-tier candidate in under 3 months. CoverForce accomplished this without using an external agency, saving 75% on agency expenses.