Terms of Service

Last updated January 14, 2026

This Dover Terms of Service (these “Terms” or this “Agreement”) is made between you, the Customer, (either an individual or, if you are using Dover on behalf of an entity, that entity) and Staya, Inc., doing business as Dover (”Dover”, “we”, “us”, “our”). It governs your access to and use of Dover’s platform, products, software, websites, and professional services (collectively, the “Services” or “Service” or ”Software” or “Platform” or “Marketplace”).

You understand that by using the Dover Site or Site Services (which generally means using in any way our Marketplace, dover.com, or app.dover.com or our applications), and by clicking accept when prompted on the Site, you agree to be bound by all agreements which constitute Dover’s Terms of Service.

1. Service Access

1.1 Services

Subject to these Terms, Dover grants you a non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes, in accordance with these Terms and any applicable documentation or product descriptions made available by Dover (collectively, the “Documentation”), for so long as you are permitted to access the Service under these Terms.

1.2 Modifications to Services

We are constantly changing and improving our Software. We may add or remove functionality or features without notice and suspend or stop part of the Service altogether.

1.3 Facilities and Data Transfer

All facilities used to store and process Customer Data will adhere to reasonable security standards no less protective than the security standards at facilities where Dover stores and processes its own information of a similar type. As part of providing the Services, we may transfer, store and process Customer Data in the United States. By using the Services, you consent to this transfer, processing and storage of Customer Data.

1.4 Changes to the Terms of Service

Dover may update or change the Terms of Service at any time at its sole discretion, so please review this page periodically. The effective date of this Agreement is set forth above, and if Dover updates or changes the Terms, we will post the new version here with the date on which all changes become effective. Your continued use of Services after any change to these Terms constitutes your agreement to those new or changed terms.

Dover may also update, change or modify Services, including any information, material, or content included in the Services (including, without limitation, any details, features, functionality, content and appearance of the Software) at any time, without notice.

2. Marketplace Participants and Third-Party Services

2.1 Marketplace Participants

The Software may enable Customers to engage individuals or entities that offer services through Dover’s marketplace, including but not limited to recruiters, finance professionals, accountants, advisors, and other operational or back-office professionals (each, a “Marketplace Participant” or “Service Provider”).

Marketplace Participants may be employees of Dover or independent third parties. Engagements with Marketplace Participants, including scope of services, compensation, and duration, are governed by the terms presented through the Software and, where applicable, these Terms. Unless expressly stated otherwise, Dover does not guarantee any particular outcome or result from services provided by Marketplace Participants and disclaims liability arising from or related to a Customer’s engagement with a Marketplace Participant.

To the extent a Customer shares Customer Content with a Marketplace Participant through the Software, the Customer authorizes such access solely as reasonably necessary for the provision of the applicable services.

2.2 Third-Party Services

Dover may also allow Customers to connect to or otherwise interact with third-party services made available through the Software, including job boards and other external platforms (“Third-Party Services”). Dover may implement, suspend, or terminate access to Third-Party Services at its sole discretion.

Customers may activate Third-Party Services through the Software and acknowledge that such services may be subject to additional fees, which will be billed as presented in the Software and are non-refundable unless otherwise stated.

Third-Party Services are not controlled by Dover. Dover does not endorse and is not responsible for the services, actions, omissions, or compliance of any Third-Party Service, or for any disclosure, modification, or deletion of Customer Content resulting from access by a Third-Party Service.

3. Ownership and License

3.1 Ownership

As between you and us, Dover and the software that operates the Services and all content therein (collectively, the “Company Properties”), any and all modifications, enhancements, upgrades and updates thereto, and all copyrights, trademarks, service marks, trade secrets, patents and other intellectual property rights therein (registered or unregistered), are the exclusive property of us and our suppliers. All rights in and to Company Properties not expressly granted to you in these Terms are reserved by us and our suppliers. You will not copy, transmit, transfer, modify or create derivative works of the Company Properties, and will not reverse engineer, reverse compile, reverse assemble or otherwise determine or derive source code of the Company Properties. 

3.2 License to Use Feedback

You grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into our services any suggestion, enhancement request, recommendation, correction or other feedback provided by you or your employees, officers, agents, or anyone else acting on your behalf (collectively, the “Authorized Users”) relating to the operation of the Company or the Service.

4. Your Use of the Software

Dover provides the Software to Authorized Users to enable them to identify and search for job candidates, advertise their open roles and attract applicants, streamline recruitment processes, automate hiring tasks, analyze metrics, and collaborate with team members on hiring efforts (collectively the “Permitted Use”). Your use of the Software must be consistent with the Permitted Use and, as such, you agree to provide only true, complete, and accurate information to and through the Software and to only use the Software to communicate in a manner consistent with the Permitted Use. Any uses inconsistent with the Permitted Use are prohibited and may lead to suspending your login credentials and account.

When you use the Software, you may upload or provide content or information and communicate with others. You agree that you have all appropriate rights to anything you provide to or through the Software. Dover has the right (but not the obligation) to remove anything you provide to or through the Software at its sole discretion. Please do not upload or provide any personal information to the Software, as other Users will be able to see and use any such information. Communications made by or to you through the Software are neither confidential nor Confidential Information, and Dover cannot and does not guarantee the security of data transmitted over the Internet or public networks in connection with your use of the Software.

5. Prohibited Use

You will not engage in any of the following on the Software (collectively, the “Prohibited Use”): (a) “frame”, “mirror” or otherwise incorporate the Software or any part thereof on any commercial or non-commercial website; (b) access, monitor or copy any part of the Software using any robot, spider, scraper or other automated means or any manual process; (c) violate the restrictions in any robot exclusion headers on the Software or bypass or circumvent other measures employed to prevent or limit access to the Software; (d) take any action that imposes, or may impose, an unreasonable or disproportionately large load on the Software; (e) deep-link to any portion of the Software for any purpose; (f) remove any watermarks, labels or other legal or proprietary notices within the Software; (g) modify or attempt to modify the Software, including any modification for the purpose of disguising or changing any indications of the ownership or source of the Software; (h) use the Software as part of any service for sharing, lending or multi-person use; (i) attempt to, assist, authorize or encourage others to circumvent, disable or defeat any of the security features or components, such as digital rights management software or encryption, that protect the Software; (j) copy, reproduce, modify, distribute, transfer, sell, publish, broadcast, perform, transmit, publish, license or circulate in any form any part of the Software; (k) create adaptations, translations, or derivative works based on the Software, in whole or in part, or decompile, disassemble, reverse engineer or other exploit any part of the Software; (l) use of access the Software in a manner that violates the rights (including, but not limited to intellectual property rights) of any third party; (m) upload to or transmit through the Software any information, images, text, data, media or other content that is, in the sole judgment of Dover, offensive, hateful, obscene, defamatory or that violates any laws; or (n) directly or indirectly solicit, hire, recruit, or attempt to solicit, hire, or recruit any Dover employee or contractor, or induce the termination of employment of any employee of Dover, during the term of your agreement with Dover and for a period of one year thereafter. You must promptly notify Dover of any known or suspected activity within your account or through your login credentials, which may be a Prohibited Use.

6. Suspension and Termination

If you violate this Agreement or engage in any Prohibited Use, Dover may temporarily or permanently suspend your access to the Software without notice. You may also terminate your User Account by providing Dover thirty (30) days written notice. Any termination will immediately remove your ability to access the Software, and Dover may delete any information contained within your User Account.  Terminating your account will not limit Dover’s other rights or remedies under this Agreement or otherwise

7. Marketplace

To access Dover’s Marketplace, Dover may require a deposit, which will be held and applied against future Fees incurred through the Marketplace. As Fees are incurred, amounts will be debited from the deposit balance. If the deposit balance is exhausted, Dover may automatically charge and collect an additional deposit using the payment method on file.

Upon termination of your access to the Marketplace, any unused portion of the deposit will be refunded to the payment method on file within thirty (30) days.

7.1 Hire Fee

If you hire a Service Provider who has engaged with you through the Dover Marketplace at any time, whether on a contract, part-time, full-time, or other basis outside of the Dover Marketplace, such hire or engagement will be deemed a success-based placement subject to a Success Fee equal to thirty percent (30%), and otherwise governed by the Success Fee provisions set forth in Section 9 (Success Fees), as though the hire had occurred through the Marketplace.

For avoidance of doubt, all notice, documentation, invoicing, payment timing, guarantees, and other terms applicable to Success Fees under Section 9 shall apply to any such off-platform hire or engagement.

7.2 Unauthorized Billing

If you hire, engage, or otherwise compensate a Service Provider outside of the Dover Marketplace and fail to comply with the applicable notice or payment obligations under Section 9 (Success Fees), as incorporated by Section 7.1, such conduct will constitute Unauthorized Billing. In such event, both you and the Service Provider will be subject to the following penalties:

The Service Provider will (1) face a financial penalty of $30,000 and/or (2) be removed from and permanently blocked from participating in the Dover Marketplace.

You will be charged a penalty fee equal to the greater of (i) the applicable Success Fee that would have been owed under Section 7.1, or (ii) thirty thousand dollars ($30,000), payable within thirty (30) days of Dover’s notice of the infraction. If Dover does not receive payment within thirty (30) days, you authorize Dover to charge the penalty fee to the payment method on file, including any credit card, without further notice. If a credit card is used for payment, a convenience fee of 3% of the amount due may be assessed.

7.3 Referrals to Service Providers

Where an active or inactive Customer refers a new Customer to a Service Provider, whether that Service Provider is currently active or inactive in the Dover Marketplace, the relationship between the referred Customer and the Service Provider shall be considered a Dover Marketplace introduction, and all billing must occur through Dover.

All other billing will be considered a breach of Section 7.2 Unauthorized Billing and the Service Provider will be subject to the relevant penalties.

7.4 Acceptance of Recruiting Partner Terms

By using any of Dover’s software or services, you and the Recruiting Partner irrevocably accept the Hire Fee and Unauthorized Billing Penalty. Continued use of Dover's services constitutes ongoing acceptance and compliance with these terms.

8. Hourly and Retainer agreements

Customers may elect to engage Service Provider on an hourly, or retained basis (each, a “Retainer Engagement”), as specified in the applicable offer made through the Marketplace.

By submitting an Offer that includes hourly or retainer-based compensation, the Customer authorizes Dover to charge the payment method on file in accordance with the billing terms specified in the Offer.

For hourly engagements, charges will be based on hours worked by the Service Provider and reported through the Marketplace. For weekly or monthly retainers, charges will be billed in advance or on a recurring basis, as specified in the offer.

Customers agree to maintain a valid and active credit card on file for the duration of any hourly or retainer engagement. Dover may automatically process charges in accordance with the agreed-upon billing frequency and amount. Failure to maintain an active payment method may result in suspension or termination of the engagement.

Hourly and retainer fees are non-refundable once billed, including in the event the Customer elects to terminate the engagement early.

9. Success Fees

Certain Service Providers on the Dover marketplace may offer success-based recruiting services. By engaging a Service Provider for success-based recruiting services through the platform, you agree to the following terms:

9.1 Referred Candidates

Any candidate introduced to your organization by a Service Provider through the Platform, including by resume, professional profile, or written submission, is a “Referred Candidate.” The date of such introduction is the “Referral Date.”

9.2 Offer and Hiring Notifications

You agree to notify Dover through the Platform or in writing to hello@dover.com within twenty-four (24) hours of:

1. issuing an offer to a Referred Candidate, and

2. a Referred Candidate’s acceptance of an offer.

You agree to provide reasonable documentation confirming the offer and acceptance upon request. Failure to provide timely notice may result in additional administrative fees. For each calendar day that you do not notify Dover and their Service Provider of the accepted offer, a $500 fee (or the maximum permitted by law) will be assessed.

9.3 Success Fees Type

If you hire a Referred Candidate and have agreed to a Success Fee within the application, you agree to pay Dover a fee. Either:

1. A “Fixed” or “Flat” fee. This fee is independent of the Referred Candidate compensation.

2. A “Percent” or “Contingency” fee. This fee is a percentage of the Referred Candidate’s first-year base annual salary (the “Contingency Fee”). Bonuses, commissions, equity, overtime, and other non-base compensation are excluded.

The Success Fee applies if you hire a Referred Candidate within one (1) year of the Referral Date, in any capacity, including as an employee, consultant, or independent contractor. Referred Candidates are not required to pay any fees. Termination of your account, cessation of Marketplace use, or any other attempt to disengage from the Dover Marketplace does not relieve you of the obligation to pay any Success Fee incurred under this Section.

9.4 Replacement Guarantee

Replacement Guarantees are only applicable to Success Fee.

If a Referred Candidate voluntarily leaves or if you terminate them for Reason, the replacement guarantee specified in your Offer to the Service Provider (the “Replacement Guarantee”) will apply. For purposes of this Section, “Reason” means termination of a Referred Candidate’s employment or engagement due to the candidate’s material misconduct, fraud or dishonesty, willful violation of applicable law or company policy, or material failure to perform assigned duties after notice and a reasonable opportunity to cure.

The Replacement Guarantee applies only if:

• you paid the original Success Fee in full and on time; and

• you provided the Service Provider with a reasonable and exclusive opportunity to replace the departed candidate.

The Replacement Guarantee does not apply where separation results from layoffs, restructuring, mergers, acquisitions, or similar organizational changes.

9.5 Guarantee Duration

The duration of the applicable Replacement Guarantee (the “Guarantee Duration”) will be set forth in the Platform and specified in the Offer. The Guarantee Duration will commence on the first day of employment or commencement of contract work as stated in the Offer letter. If no such date is specified, the Guarantee Duration will commence on the date the Referred Candidate signs the Offer letter.

9.6 Guarantee Types

The specific Replacement Guarantee applicable to an engagement will be identified in the Offer and may include one of the following guarantee types:

1. Replacement Candidate Guarantee:
   Under this guarantee, the Service Provider will, for the duration specified in the applicable Offer (the “Guarantee Period”), use commercially reasonable efforts to source and present one or more replacement Referred Candidates at no additional Success Fee. The Service Provider’s obligation under this guarantee is limited to candidate sourcing and presentation through the Platform and does not guarantee that a replacement candidate will be interviewed, selected, or hired.

2. Prorated Refund Guarantee: Under this guarantee, you may be eligible for a prorated refund of the Success Fee. The refund amount will be calculated on a calendar-day basis based on the portion of the applicable Guarantee Duration specified in the applicable Offer that remained unused as of the date the Referred Candidate’s employment or engagement ended. The refund will be determined by applying that unused portion of the Guarantee Duration to the original Success Fee.

3. Replacement or Prorated Refund Guarantee: Under this guarantee, you may elect either (i) to receive commercially reasonable replacement candidate efforts from the Service Providers at no additional Success Fee, or (ii) a prorated refund of the Success Fee, as specified in the Offer. Once an option is selected, it may not be changed.

9.7 Invoicing and Payment

The Success Fee is considered earned when an offer has been extended to and accepted by a Referred Candidate. Dover will issue an invoice upon such acceptance. Unless otherwise specified in writing, invoices are payable in full within thirty (30) days of the offer acceptance date by ACH or wire transfer.

If Dover does not receive payment within thirty (30) days of the offer acceptance date, you authorize Dover to charge the full Success Fee to the payment method on file, including any credit card, without further notice. If a credit card is used for payment, a convenience fee of 3% of the amount due may be assessed.

Late or unpaid amounts may accrue interest at 1.5% per month or the maximum amount permitted by law, whichever is lower, and you are responsible for reasonable costs of collection.

10. Payment of Fees

10.1 Payment

Dover will automatically collect payment of all Fees using the payment method on file, including by credit card or ACH transfer. Fees are exclusive of any applicable taxes, which you are responsible for paying. You authorize Dover and its payment processor to initiate charges or debits to your designated payment method or business bank account on file to collect amounts owed to Dover, and, if necessary, to initiate adjustments to correct errors in processing.

You are responsible for maintaining accurate and current payment and billing information at all times. Updates to your payment method or billing information will not affect charges submitted prior to Dover’s reasonable opportunity to act on such updates. Except as expressly stated in these Terms, all Fees are non-refundable and non-creditable.

10.2 Late Payment

If you fail to pay any Fees due under these Terms that are not subject to a good-faith dispute, Dover may, after providing written notice and a reasonable opportunity to cure, suspend or withhold access to the Service until such amounts are paid in full. As a non-exclusive remedy, Dover may suspend performance of the Service for so long as any undisputed amounts remain outstanding.

Any unpaid or late amounts may accrue a finance charge of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less. If Dover is required to engage a third party to collect Fees not reasonably disputed in good faith, you agree to reimburse Dover for the reasonable costs incurred in connection with such collection efforts.

10.3 Taxes

Fees do not include any taxes, levies, duties, export or import fees, or other governmental assessments, including but not limited to value-added sales, use or withholding taxes, imposed or assessed by any jurisdiction (collectively, “Taxes”). You are responsible for paying all applicable Taxes (other than Taxes assessable against us based on our income, property, franchise or employment) associated with your access to the Service. You agree to cooperate with us and provide us with timely and accurate information as may be required for the calculation and withholding of applicable Taxes. If we have a legal obligation to collect and remit Taxes for which you are responsible, we will invoice you and you will pay us that amount unless you provide us with a valid tax exemption certificate authorized by the appropriate taxing authority.

11. Capacity

In providing the services under this Agreement, it is expressly agreed that Dover acts as an independent service provider, not an employee. Dover and Customer acknowledge that this Agreement does not create a partnership or joint venture between them and is exclusively a contract for services.

12. Indemnification

Dover agrees to indemnify and hold harmless Customer and its directors, officers and employees from and against all taxes, losses, damages, and liabilities, arising from (i) any act of gross negligence, recklessness or intentionally wrongful act of Dover’s assistants, employees or agents, (ii) any material breach by Dover or Dover’s assistants, employees or agents of any of the covenants contained in this Agreement.

The Customer agrees to defend, indemnify and hold harmless Dover, including its directors, officers and employees, from and against all claims, damages, losses and external expenses (including reasonable attorneys’ fees) arising out of any claim by any third party to the extent such claim is based on or related to: your use of the Software or Service in violation of these Terms, or other than in accordance with any advice, training, materials or resources, or implementation services provided by us in connection with the Service; your Customer Content; or your violation of applicable law or the rights of any third party.

13. Arbitration

The Parties agree that all controversies, claims or disputes, aside from payment disputes, with anyone (including Customer and any employee, officer, director, shareholder or benefit plan of Customer) arising out of, relating to or resulting from Dover’s performance of the services under this Agreement or the termination of this Agreement, including but not limited to any material breach of this Agreement, shall be subject to binding arbitration. Customer may not under any circumstances commence or maintain against Dover any class action, class arbitration, or other representative action or proceeding. While arbitration is a faster, less costly, and less publicized avenue for resolving disputes, you should know that in agreeing to arbitration, you are waiving your right to a trial by jury. Such arbitration shall be conducted in accordance with procedures established by the American Arbitration Association. The decision of the arbitrator(s) shall be final and binding on the parties. Judgment on any arbitration award may be entered in accordance with the provisions of the Uniform Arbitration Act and pursuant to the laws of the State of California (the “Rules”).   In the event of a payment dispute between the Parties, they will mutually endeavor to resolve the matter informally through discussions and negotiations between themselves and/or their respective legal counsel or other third-party mediators. If the Parties cannot reach an accord and legal remedies are indicated, such action shall be enforceable in any U.S. state, city or county jurisdictional venue, at Dover’s discretion.

14. Limitation of Liability

Parties’ maximum liability in connection with this Agreement, whether based on contract, tort, indemnification obligations, or otherwise, shall not exceed the total fees paid by the Customer to Dover during the twelve (12) months immediately before the initial event causing or resulting in such liability.

15. Governing Law

This Agreement is governed by the laws of the state of California, without regard to its principles of choice of law. Except for a payment dispute between the parties, a party must bring and maintain any action within the legal jurisdiction of the state of California.

16. Privacy Policy

Dover's privacy policy can be found at https://www.dover.com/privacy-policy.

Contact US

In order to resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:

Staya, Inc (dba Dover)

2261 Market Street #4158‍

San Francisco, CA 94114

United States

hello@dover.com