Subscription Agreement

Last updated May 16, 2022

This Dover Subscription Agreement (these “terms” or this “agreement”) is made between you, the Customer, (either an individual or, if you are using Dover on behalf of an entity, that entity) and Staya, Inc, doing business as Dover (”Dover”, “we”, “us”, “our”). It governs your access to and use of Dover’s platform, products, software, websites, and professional services (collectively, the “Services”).

If your Order Form contains additional terms and conditions, then those terms and conditions govern to the extent they conflict with any of these terms. If you are agreeing to these terms on behalf of an entity, you represent that you have the authority to bind that organization, otherwise you must not sign up for the Services.

1. Recruiting Productivity Platform

1.1. Recruiting Productivity Platform provides recruiting tools

Dover’s Recruiting Productivity Platform is a software platform that provides recruiting solutions for organizations. Within the platform, Dover provides Job Promotions Manager, Referrals Manager, Pipeline Manager, and Recruiting Intelligence.

1.2. Job Promotions Manager

Job Promotions Manager will post job postings and allocate ad spend to maximize the number of applicants for the job. Dover Inbound will shortlist top-ranked candidates that apply to the hiring team. The hiring team can also access Dover’s webapp to review and approve all applicants.

1.3. Referrals Manager

Users can upload their LinkedIn connections to Recruiting Productivity Platform. Referrals Manager will then automatically shortlist matching candidates for Customer’s open roles, and users can generate outreach to those candidates in one click.

1.4. Pipeline Manager

Pipeline Manager shows a list of interested candidates and where they are in the pipeline. If you have an ATS that Dover integrates with, the state in Dover can be synced with your ATS. Dover’s UI also shows a complete activity feed of email and calendar events for the candidate, along with a helpful summary of the next steps and buttons to take common actions.

1.5. Recruiting Intelligence

Recruiting Intelligence provides Customer with the metrics critical for building a better and more diverse top of the funnel and optimizing candidate conversion through the process. Recruiting Intelligence syncs with your ATS and Pipeline Manager to ensure data integrity. Recruiting Intelligence will provide Customer with job-specific benchmarks.

1.6. Modifications to the Platform and/or Services

We are constantly changing and improving our Platform and Services. We may add or remove functionality or features, and we may suspend or stop part of the Platform and Services altogether.

1.7. Facilities and data transfer

All facilities used to store and process Customer Data will adhere to reasonable security standards no less protective than the security standards at facilities where Dover stores and processes its own information of a similar type. As part of providing the Services, we may transfer, store and process Customer Data in the United States. By using the Services, you consent to this transfer, processing and storage of Customer Data.

2. Candidate Management

2.1. Initial Phone-Screen

Initial Phone-Screen are expert recruiters who can pitch and interview candidates for 30 minutes, getting candidates excited about the opportunity and assessing candidates' fit for the job. Initial Phone-Screen will follow the pitch+interview rubric reviewed and approved by the Customer. Initial Phone-Screen will also accurately input candidates' responses to those questions in the Dover Platform. Interview Notes will be shared on Dover's platform and synced to the Customer's ATS. 

2.2. End-to-end scheduling

End-to-end scheduling is a white-glove scheduling solution to get candidates on your team's calendar quickly and effectively. End-to-end scheduling can schedule candidates for first-round screens, second-round interviews, and onsite interviews. Dover targets an email correspondence indicating the next step to the candidate within reasonable business hours of candidates expressing interest in the role or the hiring team. End-to-end scheduling will send follow-ups to candidates when they don't schedule an interview. Dover will archive candidates for the Customer if the candidate has withdrawn or not responded for an extended period, and Dover will send rejection emails to candidates who are rejected after an interview. End-to-end scheduling will also sync the candidate's status changes with the Customer's ATS. End-to-end scheduling is only effective and timely when the Customer provides access to the Customer’s system (calendars and ATS) and gives prompt scheduling direction.

2.3. Recruiting Strategy / Check-in calls

Customer will have a dedicated team from Dover that meets with the hiring team weekly or bi-weekly. During the check-ins, Dover’s dedicated team will work with the hiring team to update candidate status, identify the appropriate next steps for each candidate, and review hiring metrics to ensure that the job is on track to make a timely hire. Dover will share the hiring team with benchmark hiring metrics and recruiting best practices with the hiring teams so that they can make informed decisions for the job. 

4. Smart Outbound

‍Smart Outbound is an automated personalized sourcing engine for your open roles. Smart Outbound will find candidates who match your criteria as inputted into Dover, find their super contact information (email address), and contact the candidate automatically with personalized messages. The Customer can request a Dover expert to rewrite and improve the outreach copy or to perform an A/B test for the job. Dover will also review each job's interest rates weekly to ensure the outbound search is configured well. Dover's team will actively monitor the number of matching candidates to ensure each job has enough candidates for continuous outreach and suggest changes to the Customer's search criteria when the number of matching candidates is low.

5. Payment

Dover will collect payment for the fees automatically via ACH. Fees are exclusive of taxes, which you’re responsible for if applicable. You hereby authorize Dover or its payment processor to initiate entries to your business bank checking accounts on file with Dover (using your business address on file) in order to pay amounts that you owe to Dover (including for any Renewal Terms as those payments come due), and, if necessary, to initiate adjustments for any transactions credited or debited in error. Dover may immediately suspend the provision of the Services if your account is past due. Except to the extent expressly set forth in this Section 4 (Payment), all payments are non-refundable and non-creditable.

6. Duration and Extending Software Access and Credits

Customer agrees to 12 consecutive months of service commencing on the business day following execution of the Agreement. The Agreement automatically renews access to the Dover hiring platform in 12-month increments. In addition, the credits outlined in the pricing section below are to be consumed according to job configuration until their expiration, which is the earlier of either 12 months after their issuance or until they are consumed. Credits are consumed at the user’s discretion through the use of Dover’s Service support on a per job, per service, per month basis (See Order Details for credit definition and offering details). Either Customer or Dover may terminate this Agreement for any reason or no reason for the subsequent service period by 1) sending a cancellation request via email 30 days prior to the renewal date and 2) deactivating all of the customer’s jobs through the Dover interface by the contract renewal date.

If Customer requests the use of credits when its balance is 0, Dover will automatically issue 6 credits, at the cost of $1,200 each and the prorrata platform cost to extend access to 12 remaining months (up to $2400). Regardless of credit balance, end of the contract duration, the contract will automatically renew for 12 months platform access and 24 additional credits.

7. Capacity

In providing the services under this Agreement it is expressly agreed that Dover is acting as an independent service provider and not as an employee. Dover and Customer acknowledge that this Agreement does not create a partnership or joint venture between them and is exclusively a contract for services. 

7. Indemnification

Dover agrees to indemnify and hold harmless Customer and its directors, officers and employees from and against all taxes, losses, damages, and liabilities, arising from (i) any act of gross negligence, recklessness or intentionally wrongful act of Dover’s assistants, employees or agents, (ii) any material breach by Dover or Dover’s assistants, employees or agents of any of the covenants contained in this Agreement

8. Arbitration

The parties agree that all controversies, claims or disputes with anyone (including Customer and any employee, officer, director, shareholder or benefit plan of Customer) arising out of, relating to or resulting from Dover’s performance of the services under this Agreement or the termination of this Agreement, including but not limited to any material breach of this Agreement, shall be subject to binding arbitration. Customer may not under any circumstances commence or maintain against Dover any class action, class arbitration, or other representative action or proceeding. While arbitration is a faster, less costly, and less publicized avenue for resolving disputes, you should know that in agreeing to arbitration, you are waiving your right to a trial by jury. Such arbitration shall be conducted in accordance with procedures established by the American Arbitration Association. The decision of the arbitrator(s) shall be final and binding on the parties. Judgment on any arbitration award may be entered in accordance with the provisions of the Uniform Arbitration Act and pursuant to the laws of the State of California (the “Rules”).

9. Limitation of Liability

Parties’ maximum liability in connection with this Agreement, whether based on contract, tort, indemnification obligations, or otherwise, shall not exceed the total fees paid by the Customer to Dover.

10. Governing Law

This Agreement shall be governed by the laws of California without regard to California's conflicts of law rules. The venue for any dispute shall be San Francisco, California.


In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Staya, Inc (dba Dover)

240 Stockton St

San Francisco, CA 94108

United States