Operations Manager

The Role

Dover is looking for our first Operations Manager. As an early employee, you'll have the opportunity to grow immensely within the company.

You'll oversee a 20+ person team that's projected to 2-3x this year. The operations team is focused on developing and executing a strategy that positions the company for growth and provides an amazing experience for our customers. You'll drive initiatives to better understand capacity needs, identify short & long-term growth opportunities, analyze performance, solve problems, and communicate all of this across the entire Dover team. Your day-to-day work will involve helping manage the team and make sure that they are performing to meet the businesses demands. You'll also collaborate with, product, support and the go-to-market team to build and refine business processes. This role will report directly to our COO.

We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.

The Responsibilities

• Help hire and onboard new team members
• Manage a team of 20+ part time employees that's going to 2 to 3x this year
• Develop performance metrics and measure team performance
• Improve the team's performance
• Create and document processes for our team
• Become an expert in the way the Dover product works
• Work with the Product team to make Dover an even better solution for our customers
• Analyze and report product bugs and think about features that will make our operations more efficient

About You

• You have 5+ years of professional working experience
• You are a great communicator and have experience managing a team
• You like conducting analyses to figure out how to make your team more effective
• You enjoy developing experiments and trying new processes to make your team more effective
• You are comfortable with creating high-quality documentation, both internal and external
• You have a growth mindset — you welcome feedback and constantly want to improve

Our Commitment to Diversity

At Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.

Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

Interested? Apply here →