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Dover is building the first end-to-end recruiting orchestration platform for the world's top companies. We combine best-in-class candidate evaluation technology with bespoke process automation to help companies find and hire top talent for their open roles.
Recruiting is a $50B/year industry in the US, but recruiting departments and agencies still have incredibly manual processes.
We've built a better way. Our advanced matching software identifies the perfect candidates across all recruiting channels and drives the hiring process to create a seamless, white-glove experience for both companies and candidates.
Dover went through Y Combinator in 2019, and today 100+ companies use our product to run a better hiring process. We've raised $23M from top VCs and are currently profitable. We're a remote team of 40 with hubs in San Francisco and NYC and a presence in Boston, LA, and DC.
Dover is looking to expand our Customer Support team. This team has a diverse background but we all love helping our customers find the perfect candidate for their open roles. As an early employee, you'll have the opportunity to grow immensely within the company.
Your day to day work will involve helping to onboard new customers, and being the first touchpoint for any and all questions they may have. Obsessed with providing stellar customer service and support, you'll proactively sweep our communication channels (Slack, Email) to ensure that no ball is dropped. Our customers will know they can rely on you to be prompt, responsive, available, and friendly. Behind the scenes, our team will depend on your organization skills to keep us aligned. This is a highly collaborative role in addition to managing tasks and a high volume of customer tickets.
You will report to our Customer Support Lead, who works directly beneath the CEO. We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.
At Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.
Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.
Dover is hiring remotely across the US and US-friendly timezones.