Customer Experience

Full Time

REMOTE

Apply Now →

The Company

Dover is building the first end-to-end recruiting orchestration platform for the world's top companies. We combine best-in-class candidate evaluation technology with bespoke process automation to help companies find and hire top talent for their open roles.

Recruiting is a $50B/year industry in the US, but recruiting departments and agencies still have incredibly manual processes.

We've built a better way. Our advanced matching software identifies the perfect candidates across all recruiting channels and drives the hiring process to create a seamless, white-glove experience for both companies and candidates.

Dover went through Y Combinator in 2019, and today 200+ companies use our product to run a better hiring process. We've raised $23M from top VCs and are currently profitable. We're a remote team of 80+ with hubs in San Francisco and NYC and a presence in Boston, LA, and DC.

The Role

Our new Customer Experience team is expanding. Our team has a diverse background but we all love helping our customers. As an early employee, you'll have the opportunity to grow immensely within the company.

You’ll be working face-to-face with Founders, VPs, and other managers at our customers’ companies. Our customers will know they can rely on you to be prompt, responsive, available, and friendly. Your day-to-day work will involve helping to onboard new customers, and being the first touchpoint for any & all questions they may have.

Obsessed with providing stellar customer service & support, you'll proactively sweep our communication channels (Slack, Email) to ensure that no ball is dropped. Behind the scenes, our team will depend on your organizational skills to keep us aligned. This is a highly collaborative role in addition to managing tasks and a high volume of customer escalations. You will have a great opportunity to build strong and lasting relationships with our customers through face-to-face interactions and ensure that they have a great user experience.

This role will report directly to our Customer Experience Team Leads. We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have an unparalleled opportunity for ownership and growth within the company.

The Responsibilities

  • Work with our customers and ensure that they feel like all of their needs are met
  • Help onboard new customers
  • Create documentation & help center materials for our customers and internal teams
  • Be an expert in the way the Dover product works
  • Work closely with our Customer Success team
  • Work with the Dover product team to make Dover an even better solution for our customers
  • Identify customer needs and help customers use specific features of the Dover product
  • Analyze and report product features and requests

About You

  • You've worked in a customer-facing role
  • Bonus: You've worked at a B2B company
  • You have 2+ years of professional working experience
  • You are a great communicator and have excellent communication hygiene
  • You have used technologies like CRMs, ATS, Support tools and are comfortable at getting up to speed with new technologies fast
  • You are comfortable with a collaborative environment
  • You're extremely organized and detail-oriented
  • You have a growth mindset — you welcome feedback and constantly want to improve
  • You are customer oriented and communicative

Our Commitment to Diversity

At Dover, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do this because we know the more inclusive we are, the better our work will be.

Dover does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need. We encourage candidates of underrepresented backgrounds to apply.

Benefits

Development

  • Competitive salary and meaningful equity
  • Support for personal and professional development outside of work
  • Opportunities to grow within the company
  • 401k

Wellness

  • Comprehensive health and dental benefits covered 100%
  • Daily lunch

Flexibility

  • All the tools you need to do your best work, including laptop, monitor, desk, chair, and more
  • Flexible work schedule
  • Unlimited PTO plus mandatory 2 week vacation
  • Travel budget to visit New York and/or San Francisco offices

Dover is hiring remotely across the US and US-friendly timezones.